Maintenance & Support Services

                                                                                                                                         

AddOn Systems is a one stop support and Solution Centre that provides maintenance service and support with a guaranteed service level in multi-vendor environment. We manage and provide you with experienced engineers to ensure that you obtain superior support services from our committed technical support and onsite services within a maximum of 4 hours’ response time.

                                                                                                                           


Software and Operating System


  • Providing support in solving problems such as Microsoft Windows Server, desktop Operating Systems, MS Office Applications, email messaging, windows and network related issues.


System Administration & Networking


  • Providing administration for users on infrastructure, data transfer and security, network configuration.

  • Tidying IT premises to ensure clutter free environment.

  • Assist customer in data management, backup and restoration.

  • Reorganizing directory to ensure structured and ease access of data.


Hardware

  • Managing warranties and licenses maintenance from principal vendors.

  • Smooth start services for new equipment.

  • Troubleshooting servers, PCs and notebooks.

  • Reviewing server performance.

  • Hardware preventive maintenance.

  • Upgrading hardware and installing new hardware.