Our Business
With today’s technology challenges, every aspect of your organization turns into business opportunities. The pressures to economize and streamline your business —with the use of technologies are the best for your company is critical.
Likewise, the challenge for AddOn Systems is to provide customized solutions to transform our clients’ business processes, technology and people by aligning them with business goals and turning challenges into opportunities.
The capabilities of AddOn Systems’ span the realms of providing relevant, customized and cost- effective IT solutions for an organisation’s value chain management systems in every unique business nature and situation.
Approach
To see expected benefits from IT investments, organizations can only succeed if plans are aligned, managed and executed professionally in relevance to their business vision.
AddOn Systems have the expertise to formulate strategies for your business to get the most value from its technology investments. We use a framework by bridging gaps between your existing technology and your business vision by creating, building and maintaining a sustainable IT roadmap based on needs, issues that clients face.
Our Methodology
With the wealth of knowledge and experience we have gained throughout the years, AddOn Systems will make sure that your projects run smoothly and deliver expected results. Our proven methodology and experienced is the backbone of our history of many successfully completed projects.
Our experienced project team members are trained and certified in the delivery of successful projects and to establish well-managed and consistent delivery of services and solutions throughout the project life cycle.
Services
1. Professional Services
While AddOn Systems help visualize solution from an overall business and technology perspective, we consider flexible, adaptable infrastructure that will accommodate future technology enhancements and investments. Our professional services delivered by resources that can be globally deployed to deliver powerful, sustainable, and successful solutions.
1.1 Systems Integration
AddOn Systems covers end to end solutions from planning, designing, assessing, integrating and upgrading platforms, servers, hardware and data.
We want provide for our clients benefits of a streamlined operational efficiency, improved system performance & increasing productivity in the long run. With a smoother disparate system of interoperation, our clients can be ensured with an ease of manageability and maximized total value of infrastructure resources.
Our range of competencies includes:
- Designing appropriate architecture for new applications
- Integrating new technologies and business solutions with legacy systems
- Integrating disparate systems to improve processes and data utilization
- Implementing middleware/messaging applications
- Managing, consolidating, relocating of data centers
1.2 Network Design & Engineering
AddOn Systems evaluate and provide what can best interface with your existing networks with appropriate design and engineering services. Whether you are seeking efficiencies and increasing bandwidth in existing networks or improving connections and communications for your expanded sites, our certified IT professionals will solve your network issues into smooth operation quickly without compromising on operating and maintenance costs
Our range of competencies includes:
- Analyzing, designing and installing LAN, WAN, & wireless network
- Designing and implementing networks from cable to workstations and servers
- Configuring computer operating systems and software for end users
- Installing network interface cards, modems and bandwidth
- Integrating OS servers, application servers, email, internet and database
- Providing troubleshooting configurations and redundancy on a daily basis
1.3 Groupware Services
AddOn Systems provides powerful custom solutions designed to deploy, integrate and manage your technology environment for Groupware solutions. We are responsible in developing, hosting, consulting and integrating your mission critical groupware and messaging applications. With minimized disruption and downtime, our professional team will make your transition to a groupware environment efficient and seamless.
Our range of competencies includes:
- Providing messaging, migration, connectivity and co-existence solutions
- Delivering hosting options for Internet, intranet and extranet collaboration
- Deploying email systems, database sharing, group calendaring and scheduling
- Providing client/server helpdesk, messaging gateway and directory services
- Ongoing application support, including development and maintenance
- Enhancing security with advanced security options and virus detection
1.4 Storage Services
AddOn Systems help you to create a high-performance, flexible solution through designing building, integrating, managing, storing, and delivering data over a variety of networks with bandwidth of unprecedented levels. We provide storage solutions that cost-effectively match your requirements in your organisation’s business lifecycle.
Our range of competencies includes:
- Providing storage architecture & design, consolidation, storage management
- Designing reliable backup for data requirements & backup technologies
- Planning, assessment and backup of data capacity
- Migrating, upgrading systems and protecting your most critical data
- Data loss Disaster recovery
1.5 Security Services
AddOn Systems provides reliable protection against the increasing security issues related to hardware, software, network connectivity, data encryption and other critical technology threats that organizations are facing today. Our end to end management of system security provides you with a total protection in every aspect of enterprise computing and connectivity.
Our range of competencies includes:
- Designing & building security system to real-time monitoring and compliance
- Implementing multi-vendor firewall and Virtual Private Network management
- Providing network intrusion prevention and host intrusion prevention
- Protecting organizations against hacker and virus attacks to emails
- Preventing network intrusions at the perimeter, host and wireless level
- Installing security systems for OS server, email, internet and database
- Monitoring client networks and provides ongoing vulnerability assessments
1.6 IT Audit
AddOn Systems provides IT Audit on a comprehensive technical review of your computing platform, or an isolated area of your IT environment. With the right tools and utilities, our professional engineers with gather the desired information, report, validate, review and make recommendations for action plans. An independent assessment of identifying, developing and testing internal controls and procedures in your IT environment helps to avoid potential loss from system or human error.
Our range of competencies includes:
- Testing & evaluating adequacy of application and information systems controls
- Reviewing and recommending computer controls, business processes, information security, data quality, software asset and IT procedures
- Conducting risk assessment of OS, server, network, internet and connectivity.
- IT planning for business continuity, vulnerability review, business applications and change management
2. Managed Services
AddOn Systems provide flexible, strategic managed partnerships with clients based on their business needs and technology challenges. Our services range from providing skilled IT consultants for project support, developing strategic application solutions to remote monitoring and supporting of your IT systems.
2.1 Outsourcing
If you are looking at ways to reduce time and costs in hiring a contract, temporary or permanent workforce, AddOn Systems is able to help. We assist companies with their contract hiring procedures by providing solution to manpower management. We evaluate and select suitable manpower with staffing contract according to needs of our clients.
2.2 Provision of Application Service Provider
As a third party application service provider (ASP), AddOn Systems offers clients access over the Internet to applications and related services. This has become an important cost saving alternative for organizations’ IT investments. Using a pay-per- use or yearly license basis for applications such as SQL Server, Exchange and Windows NT Server, organizations can enjoy specialized applications that would be expensive to install and maintain within your own company or own computer.
2.3 Virtual Hosting
AddOn Systems provide you with a comprehensive, customized server solution that allows you to focus on core business objectives rather than the day-to-day administration of your server. We offer hosting support system, staffed 24/7 by knowledgeable technicians. We also provide regular proactive server monitoring, advanced security services, system administration solutions and disaster recovery procedures by providing server clustering, hardware raid, redundant power supplies, and server backups.
2.4 Remote Monitoring
If an organization’s poor server performance can have negative impact on revenue or end-user satisfaction, staying informed of the server’s capabilities is critical. AddOn Systems offers real time remote monitoring on your systems, server health, equipment availability, upgrades and repairs, capacity constraints, site performance and visitor traffic in a comprehensive reporting and evaluation process.
2.5 Call centre & Helpdesk
AddOn Systems provides on-demand call center designed to meet the performance of your call center operations. Our technologies, hardware, software that supports our robust and scalable tele-services will aid in improving your customer service quality and responsiveness.
3. Maintenance & Support Services
AddOn Systems is a one stop support and solution centre that provides maintenance service and support with a guaranteed service level in multi-vendor environment. We manage and provide you with experienced engineers to ensure that you obtain superior support services from our 27/7 technical support and onsite services within a maximum of 4 hours.
3.1 Software and Operating System
- Providing support in solving problems such as MS Office Applications, email messaging, windows and network related and security issues
3.2 Systems Administration & Networking
- Providing administration for users on local systems, data transfer and network cabling management
- Installing application software
- Tidying IT premises to ensure clutter free environment
- Tuning OS parameters for optimal operation
- Providing data management, backup and housekeeping
- Optimizing hard disk usage and minimizing wastage of space
- Reorganizing directory to ensure structured and east access to data
3.3 Hardware
- Supporting and solving network connectivity problems from desktop to network
- Managing warranties and licenses maintenance from 3rd party vendors
- Ensuring desktop uptime and work on contingency planning
- Troubleshooting PCs, notebooks and printers
- Reviewing server performance
- Hardware preventive maintenance
- PC tuning
- Providing training for users on hardware usage
- Upgrading hardware and installing new hardware
- Documenting network nodes and layout
- Documenting desktops and notebooks
4. Retail Services
We have two “One-stop” corporate showrooms in Singapore located in Funan the Digital IT mall. We provide IT solutions and products such as small business systems, multimedia PCs, Notebooks, IT peripherals, productivity and edutainment software caters fully to the business, SOHO and home users.
